AFTER-SALE SERVICE

Cancellation before Payment

If you have not paid for your order yet, there is no need to contact us to cancel it.

We ignore all orders until a matching payment is received. So if you haven’t paid, it doesn’t matter, we are not processing your order.

You are under no obligation to follow through and pay for an order just because you checked out your shopping cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.

Withdrawing an Order after Payment

  • If you have already paid for an order and want to cancel it, please contact us as soon as possible.

Instructions for Returning Faulty Goods

  • Before returning goods, please contact us to tell the issues you are having. Most problems we are able to sort out by providing the technical support and you needn’t send your products back.

If there are irremediable defects happening to the devices, you can return them back to us for repair or replacement under our twelve months warranty. You can contact us directly, and we will offer you a return label and our return address, along with additional important instructions.

Please do not return without our directions. You should contact us before returning, we will guide you the steps, including the shipping ways.

Product Damage or Loss During Transit

To guarantee the shipment safe, avoid damage or loss during transit, we’d like to suggest you buy shipping insurance especially the destination is remote country or war risk area. To your best interest, contact us for more details.

 If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still have time to make changes.

  • If the package has already been delivered we cannot cancel or change the order.

+61 2 8061 6886 (Sydney)
(Online Time: 8:00 - 17:00)
+1 714 689 3299 (USA)
(Online Time: 16:00 - 0:00)

[email protected] (Sales Inquiries)
[email protected] ( Sales Manager)
[email protected]
(Expert Technical Support)

Live chat with our sales and technical support