FAQS

If you have any doubts about importing Cisco Network equipments from IPSupply.com.au, you’re right to be cautious. Here’s some key information about IPSupply.com.au to give you more confidence in starting out with your new Cisco network equipments provider:

Cisco items are shipped to worldwide by air freight, by boat and couriers such as DHL and UPS express shipping.

What makes IPSupply.com.au different from other HK or worldwide suppliers?

  • Trusted by 10,000+ Worldwide Buyers
  • 6-Month  Warranty
  • 100% Money back Guarantee when D.O.A
  • Huge Inventory in Stock
  • Flexible Secure Payment Shipment
  • Free Technical Support

Why you can trust IPSupply.com.au?

  • When you pay for orders on IPSupply.com.au you do not need to share any of your confidential financial details with IPSupply.com.au and you’re protected by Paypal’s money back guarantees;

– Phone:+61 2  8061 6886 (Australia) , +1 714 689 3299 (United States)

– Email: [email protected]



We are more than welcome to talk to our wholesale customers. If you intent to make large/bulk orders with us, let us know by contacting via the information below and we can discuss further:

Phone:

+61 2 8061 6886 (Sydney)
(Online Time: 8:00 – 17:00)
+1 714 689 3299 (USA)
(Online Time: 16:00 – 0:00)

Email:

[email protected] (Sales Inquiries)
[email protected] ( Sales Manager)
[email protected]
(Expert Technical Support)

Live chat with us via icon in bottom right corner

“If I order products from IPSupply.com.au, how to ship them to me? How much is the delivery?How can I trace my order?

IPSupply.com.au currently ships any sized orders by international couriers.

The shipping rates for within Australia can be previewed inside the IPSupply.com.au online shop system. For international shipping information, contact us via email: [email protected] or our phone number: +61 2 8061 6886 (Sydney), +1 714 689 3299 (USA)

*How can I trace my order?

Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you could trace your order.

 *How Long Will It Take To Deliver?

The total delivery time is separated into two parts, the processing time and the shipping time. The processing time is the time from when your payment is received to when we gather all the items and package them, which takes approximately 3 to 5 working days. The shipping time is the time it takes for the package to be delivered by the couriers to the final destination. Standard shipping time takes approximately 3 to 5 working days, while domestic shipping takes approximately 2 to 3 working days.

* Are the packages insured?

Shipping with couriers is insured and trackable online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery.

If you have not paid for your order, there is no need to contact us to cancel it. 

We ignore all orders until a matching payment is received. So if you haven’t paid, don’t worry, we’re not processing your order.

You are under no obligation to follow through and pay for an order just because you checked out your cart online. 

* WITHDRAWING AN ORDER AFTER PAYMENT

If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible.

If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.

If the goods have already been delivered we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees – please contact us.

If the order is in an early processing stage you may be able to change your mind and cancel the total order.You can ask for an refund or keep your payment as a credit.

 
Email:

[email protected]